InnosEurope Terms and Conditions


Contact information

InnosEurope Aps
Essen 10
6000 Kolding
Phone: +4528800600
VAT-no: 25170423


InnosEurope ApS accepts online payments with Visa / Dankort, Mastercard and ApplePay.
Payment will only be deducted from your account when the physical item is shipped, unless otherwise agreed or stated in your order.

All amounts on the website are excl. VAT.

The website uses the following currencies for pricing:
– Denmark: Kroner (DKK)
– EU: Euro (EUR)

Secure Payment
InnosEurope Aps uses a secure payment server that encrypts all information with SSL protocol. InnosEurope Aps uses a secure payment server that encrypts all information with SSL protocol. InnosEurope Aps’ own website also uses encryption with SSL protocol.


  • The delivery time in Denmark for your order is 2 – 7 working days. In other countries it is 3-8 working days depending on the order. Some countries like Greenland it can take up to 20 days.
  • InnosEurope Aps delivers with PostNord and their cooperators. 
  • Delivery in Denmark: from 69 DKK (excl. tax). Outside denmark, please see at checkout or call us for at specific shipping

Right of withdrawal

There is no right of withdrawal for items purchased in our webshop, as the item is of such a nature that according to Danish law can not or should not be granted the right of return.
Read more on the “Forbrugerombudsmandens” website (danish).

The condition of the item upon return
You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and function.
This means that you are welcome to try the item in the same way as if you were shopping in a physical store.

If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a minor part or none of the purchase amount back.
It is up to Innos Europe Aps to assess the condition of the product.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others.
Your information is only registered in our customer directory.

You can have your information deleted at any time.

To make an agreement with InnosEurope Aps, we need the following information:

  • Name
  • Address
  • Phone
  • E-mail

We register your personal information for the purpose of being able to deliver the item to you.
The personal information is registered with InnosEurope Aps and stored for up to five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why. The CEO and employees of InnosEurope Aps have access to the information registered about you.

The data responsible for InnosEurope Aps is: Jan Søndergaard.

We do not store and transmit customer information encrypted. As registered with InnosEurope Aps, you always have the right to object to the registration. You also have the right to insight into what information is registered about you.

You have these rights according to the Personal Data Act, and inquiries in this connection should be directed to


The InnosEurope website uses cookies for the purpose of optimizing the website and its functionality. This makes the visit as easy as possible for you. You can delete cookies from your computer at any time.
See the instructions for Webshop Cookies and Privacy Policy.

We use a log statistic at, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left. m.v. The log statistics are only used for the purpose of optimizing InnosEurope Aps’ website.

Consumer protection

Read more about your protection as a consumer when buying via a PensoPay payment solution:

Opportunities for appeal

Complaints about products can be sent to:

  • Konkurrence- og Forbrugerstyrelsens
    Carl Jacobsens Vej 35
    2500 Valby

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaints platform.

In the event of a complaint, our e-mail address must be stated: and the website on which you purchased the item.